UPDATE : Launch of new Tallinja Bus Card system
Transport Malta Notes Significant Improvement
Transport Malta continues to closely monitor yesterday’s launch of the new Tallinja Card system and notes significant improvement. Following meetings held yesterday between Minister Joe Mizzi, Transport Malta Chairman, James Piscopo and the Malta Public Transport’s management team, the operator has taken positive steps towards rectifying yesterday’s operational issues that some commuters faced, particularly in Valletta.
In fact, today, Transport Malta noted that waiting times for customer service at the information points at various termini and particularly at Valletta, were significantly lower than those experienced yesterday. This was primarily due to the operator’s deployment of more customer care officials, better organization and improved security.
Whilst welcoming the first consignment of new buses to Malta this morning, Transport Malta is confident that the addition of 40 new buses to the existing fleet will further enhance the operator’s operational capacity and its ability to further improve the service.
Nevertheless, Transport Malta continues to be vigilant and is still monitoring the situation relentlessly. The Authority is also pursuing the operator to ensure that pending Tallinja card applications, problematic cards and new applications are processed in the shortest possible time possible.